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Mission:

Professional feedback and complaint handling to satisfy the customer and improvement of the quality of our products.
專業(yè)地反饋和處理抱怨以提升客戶滿意度和產(chǎn)品質(zhì)量

Responsibilities:

1. Professional complaint handling to satisfy the customer and meet the national regulation /專業(yè)地反處理抱怨以提升客戶滿意度和滿足法規(guī)要求；

2. Do risk assessment for safety-relevant complaints and stipulation of countermeasures/對安全相關(guān)的抱怨和對策約定的風(fēng)險評估；

3. Work with SHS region unit for Adverse Event and Field Safety Corrective Action reporting/與西門子醫(yī)療區(qū)域部門合作處理不良事件和場地安全更新的上報；

4. Define and follow-up the error-analysis and solutions for hardware and software topics via the involvement of the responsible development departments or suppliers/與相關(guān)部門或供應(yīng)商合作制定與跟進(jìn)硬件和軟件的錯誤分析和解決方案；

5. Review start-up reports and safety related test reports and escalate if necessary/ 評審啟動報告和安全相關(guān)的測試報告，并在必要時將問題升級；

6. Statistical analysis of post marketing relevance data for early warning and improvement of product quality/對上市后相關(guān)數(shù)據(jù)進(jìn)行統(tǒng)計(jì)分析，以預(yù)警和改進(jìn)產(chǎn)品質(zhì)量。

Requirements:

1. Medical device product knowledge/醫(yī)療器械產(chǎn)品知識

2.Bachelor degree with 3 years working experience/本科學(xué)歷，至少3年以上工作經(jīng)驗(yàn)

3. Procedure