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我們正在尋找對客戶服務有濃厚興趣,并致力于在蓬勃發展的集裝箱運輸行業長期發展的人才。

現招聘以下幾個崗位：

1）出口訂艙操作
核實訂艙資料,在規定時間內完成訂艙；
發送相關通知給客戶
協調各部門及時處理訂艙上的相關問題

2）出口單證操作
接受和檢驗客戶托單，生成海運提單及發票；
發送提單樣本給客戶確認
保證及時完成提單樣本
及時處理異常提單

3）進口操作
檢查系統單證是否完成；系統開票；發到貨通知給客戶；
發海關進口EDI艙單和進口清單給指定船代；
核實特殊貨物（危險品/大件貨/超標箱/廢品等），如碼頭有特殊操作，通知客戶聯系碼頭核實具體的操作流程；
跟蹤抵港后未換單貨物。

4) 出口訂艙客服
接聽客戶電話
處理與客戶的訴求案例
根據客戶要求處理預訂查詢
目的地流程變更
處理與運輸相關的異常
核實運輸異常情況，并在適用的情況下向客戶收取額外費用。
處理所有必要的溝通
跟蹤轉船情況
遵循標準流程和管理層傳達的新要求

5）出口單證客服
處理客戶電話
處理與客戶的訴求案例
作為提單查詢的入口點
處理文檔異常和硬錯誤，主動解決問題，保證服務交付
如有需要，處理緊急情況下的提單修改
在適用的情況下向客戶收取額外費用
處理通過電子郵件收到的發票修改(撤銷)
處理提單釋放請求(電放，證書)
積極改善海關和文件流程(如監控SI質量和時間，收入處理，客戶資料)
遵循標準流程和管理層傳達的新要求


應聘要求：
1，大專及以上學歷；
2，物流、國際貿易、采購、供應鏈管理或相關專業, 有海運行業工作經驗者優先；
3，良好的英語讀寫能力，英語四級或同等水平證書優先；
4，熟悉辦公軟件；
5，良好的溝通能力，能獨立工作以及具備良好的團隊合作精神；
6，積極的工作態度和良好的客戶服務意識。

Customer Service Coordinator
We are searching for motivated candidates with a keen interest in Customer Service and are looking to build a career in this evergreen container shipping industry.

1) Booking
- Evaluate shipping requests, complete and update booking timely and accurately
- Distribute booking confirmations to customers
- Vessel balancing activities

2) Documentation Export
- Receive and verify shipping instructions, create and complete Bills of lading and Invoices timely and accurately.
- Transmit required shipping documents (eg. Bills of Ladings, Invoices etc) to customers and Customs for filing
- Clear documentation exceptions and disputes timely
- Follow up daily on outstanding revenues

3) Documentation Import
- Check the shipments completeness; create invoices/arrival notices for customers.
- Submit EDI manifest data to relevant ship agent
- Check special shipments and provides the relevant documents/forms/files to concerned parties (including dangerous goods, OOG goods, break bulk cargos, waste goods, etc.).
- Monitor long-stay containers and handling abandon cargoes
- Communicate with relevant internal departments (eg. Sales, Operations and world-wide offices) and external vendors (e.g vessel agents) to assure specific customers’ shipments and needs are handled appropriately.
4）CS Booking
- Handle Customer phone calls
- Handle cases correspondence with customer
- Act as point of entry on potential claim requests
- Handle booking inquiries as per customer’s request
- Process change of destination
- Handle shipment related exceptions
- Verify transport exceptions and bill additional costs / fees to customer where applicable. Addresses all necessary communication
- Act as point of entry related to VGM exceptions
- Follow up transshipment
- Build Expertise in all topics related to Export Booking
- Follow standard processes and new requirements as communicated by management

Qualification:
- Diploma or bachelor's degree.
- major in logistics, international trade, purchasing and supply chain management or related is preferred but not necessary.
- Experience in the Maritime Industry is preferred but not necessary.
- Good command of English (read